Knowledgebase

Common ISP Mail Configurations

If you are subscribed to a wireless carrier and you find that your ISP is blocking access to your normal SMTP with "relaying denied errors", try using your carrier's SMTP instead. We've listed some common wireless carriers below:


AT&T Wireless

Cingular

Comcast

PacBell

SprintPCS

T-Mobile (USA)

Verizon





Other Useful Configuration Links
If your settings are not available in this section, you may find some of these links below useful:


A listing of mail server configurations for many International (non US) ISPs

A listing of mail server configurations for many US based ISPs

German ISP configurations for SnapperMail













AOL


This information assumes that you have SnapperMail Enterprise edition (required for IMAP) installed on your device. In your SnapperMail server account settings (Menu | Accounts | Edit Accounts | (choose account) | Server), enter the following:




IMAP Server: imap.aol.com
Username: your AOL screen name
Password: your AOL password


SMTP Server: smtp.aol.com
Username: your AOL screen name
Password: your AOL password


Tap the "More..." button in the server account settings. In that window, enter the following:


SMTP SETTINGS:
Use Port: 587









AT&T Worldnet


These instructions require that you have the Premier or Enterprise edition of SnapperMail. In your SnapperMail server account settings (Menu | Options | Edit Accounts | (choose account) | Server), enter the following:




POP3 Server: ipostoffice.worldnet.att.net
Username:
Anywho@worldnet.att.net (make sure you use upper/lower case, and replace "Anywho" with your user ID)
Password: [your email password]


SMTP Server: imailhost.worldnet.att.net
Username: Anywho (do not type @worldnet.att.net, use upper/lower case, and replace "Anywho" with your user ID)
Password: [your email password]


Tap the "More..." button in the server account settings. In that window, enter the following:
POP3 SETTINGS:
Use Port 995
Uncheck: Use APOP Authentication
Check/Pick: Always Secure (wrapped Port)
Check: Always trust Server


SMTP SETTINGS:
Use Port 465
Check: POP before send (or uncheck it, whichever way works for you)
Check/Pick: Always Secure (wrapped Port)
Check: Always trust Server









Cableone


In your SnapperMail server account settings (Menu | Accounts | Edit Accounts | (choose account) | Server), enter the following:




POP3 Server: mail.cableone.net
Username: your email username
Password: your email password


SMTP Server: authmail.cableone.net
Username: your email username
Password: your email password









Charter


In your SnapperMail server account settings (Menu | Accounts | Edit Accounts | (choose account) | Server), enter the following:




POP3 Server: pop.charter.net
Username: your full Charter Email address
Password: your email password


SMTP Server: Charter's SMTP server is apparently unavailable outside their network. You'll have to use an alternate SMTP server such as the one your cellular carrier provides.








Comcast


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server: mail.comcast.net
Username: [your Comcast username] (only the part before the "@" character, not your whole Email address)
Password: [your Comcast password]


SMTP Server: smtp.comcast.net
Username: [your Comcast username] (only the part before the "@" character, not your whole Email address)
Password: [your Comcast password]









Earthlink


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server: mail.earthlink.net
Username: [your Earthlink username]
Password: [your Earthlink password]


SMTP Server: smtpauth.earthlink.net
Username: [your Earthlink email address�]
Password: [your Earthlink password]




� - instead of your username such as "foobar" this should be your full email address e.g.
foobar@earthlink.net







FastMail


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server��: mail.messagingengine.com
Username: [your FastMail email address�]
Password: [your FastMail password]


SMTP Server���: mail.messagingengine.com
Username: [your FastMail email address�]
Password: [your FastMail password]




If port 25 has been blocked by your carrier, tap on the "More" button and change the SMTP port to 26.


� - instead of your username such as "myname" this should be your full email FastMail address e.g.
myname@fastmail.fm, myname@sent.com, etc.
�� - POP3 access requires "full membership" status or above
��� - SMTP access requires "membership" status or above







Mac.com


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server: mail.mac.com
Username: [your username]
Password: [your password]


SMTP Server: smtp.mac.com
Username: [your username]
password: [your password]









Mindspring


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server: pop.mindspring.com
Username: [your full Mindspring email address]
Password: [your Mindspring password]









SBC Global (via Prodigy)


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server: pop.sbcglobal.net
Username: [your SBC Global email address�]
Password: [your password]


SMTP Server: smtpauth.prodigy.net
Username: [your SBC Global email address�]
Password: [your password]




� - instead of your username such as "foobar" this should be your full email address e.g.
foobar@sbcglobal.net







SBC Global (Yahoo Powered)


In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:




POP3 Server: [see table below��]
Username: [your email address�]
Password: [your password]


SMTP Server: [see table below���]
Username: [your email address�]
Password: [your password]




Email Address�
POP3 Server��
SMTP Server���

MemberID@ameritech.net
pop.ameritech.yahoo.com�
smtp.ameritech.yahoo.com�

MemberID@flash.net
pop.flash.yahoo.com
smtp.flash.yahoo.com

MemberID@nvbell.net
pop.nvbell.yahoo.com
smtp.nvbell.yahoo.com

MemberID@pacbell.net
pop.pacbell.yahoo.com
smtp.pacbell.yahoo.com

MemberID@prodigy.net
pop.prodigy.yahoo.com
smtp.prodigy.yahoo.com

MemberID@sbcglobal.net
pop.sbcglobal.yahoo.com
smtp.sbcglobal.yahoo.com

MemberID@snet.net
pop.snet.yahoo.com
smtp.snet.yahoo.com

MemberID@swbell.net
pop.swbell.yahoo.com
smtp.swbell.yahoo.com

MemberID@wans.net
pop.wans.yahoo.com
smtp.wans.yahoo.com







SprintPCS


You need to set an EMAIL password for your Sprint account:

Go to Sprint's web site at
www.sprintpcs.com.

Log onto your "My PCS" using your SprintPCS phone and password. Unless you have changed it, your password is the last four digits of your social security number.

Click on "My Personal Information" located along the left side of the screen.

Under "Passwords", click the "Modify" link to the right of "PCS Vision User Name". This will display your SprintPCS email address, and give you the option to change it if you wish. Write this address down for future reference, as you will need this information to setup SnapperMail on your handheld device. If you have made changes, click "Submit" to get back to the "My Personal Information" screen. If no changes were made, click "Cancel" to get back to the "My Personal Information" screen.

Click on the "Modify" link to the right of "PCS Vision Password", just under "PCS Vision User Name".

Follow the on-screen prompts to enter a new password. Note that you will need to have your phone on and in a coverage area for the password to be reset on your phone. Write down your new password for future reference, as you will need this information to setup SnapperMail on your handheld device.





In your SnapperMail Account settings under Server (Edit Accounts | Server), enter the following:


POP3 Server: pop.sprintpcs.com
Username: [your Sprint username�]
Password: [your EMAIL password you set in step 1 above]


SMTP Server: smtp.sprintpcs.com
Username: [your Sprint username�]
Password: [your EMAIL password you set in step 1 above]





� - Enter the portion of your SprintPCS Vision email address before the "@" here. So, if your address is
myname@sprintpcs.com, your username would be myname. Some users have reported that entering only the username part does not work. If it does not work for you, please try entering your entire SprintPCS Vision email address.

Alternate information: Sprint complicates things by having three passwords - the account management password, the Vision password, and the e-mail password. This may help you: On the Sprint PCS web site, there is a 'Preferences' link by the compose msg function. Under the preferences, you can set up an e-mail password. THIS is the password that is assigned to the SMTP and POP servers in SnapperMail.







USA.net


In your SnapperMail server account settings (Menu | Accounts | Edit Accounts | (choose account) | Server), enter the following:




POP3 Server: pop.netaddress.com
Username: your USA.net username only (without the "@usa.net")
Password: your USA.net password
Port: 110
Use APOP Authentication is unchecked
No SSL security


SMTP Server: smtp.postoffice.net
Username: your full USA.net Email address with "@usa.net"
Password: your USA.net password
Port: 25
POP before send is checked
No SSL security









Yahoo Mail


For SnapperMail to work with your Yahoo account you must have the POP access service (Mail Plus) activated. More info can be found at
http://mailplus.mail.yahoo.com/



In your SnapperMail Server Account settings (Edit Accounts | Server), enter the following:


POP3 Server: pop.mail.yahoo.com
Username: [your Yahoo username]
Password: [your Yahoo password]


SMTP Server: smtp.mail.yahoo.com
Username: [your Yahoo username]
password: [your Yahoo password]





If you experience difficulty with the above settings, try activating the "POP before Send" checkbox in the Server SMTP Settings.







AT&T Wireless
CARRIER SMTP


Make sure that after you establish your mMode account, you pick your own username so that you get a "username@mobile.att.net" style email address. This will be your second "@mobile.att.net" email address, the first being [your-cellphone-number]@mobile.att.net



To configure SnapperMail to send email using AT&T Wireless' SMTP server, go to your Server Account settings (Edit Accounts | Server). Enter the POP3 setting as per your ISP's instructions and enter the following for the Outgoing Mail Server:


SMTP Server: smtp.attwireless.net
Username: [your mMode username�]
Password: [your mMode password]



AT&T wireless will refuse authentication unless your email address is the same as your mMode email address:

In your SnapperMail Account settings under Identity (Edit Account | Identity), enter your mMode email address, i.e.
username@mobile.att.net

If you want replies to go your normal email address, enter it in the "Reply To" area (Edit Account | Identity | Reply To).




AT&T Wireless appears to have quietly rolled out a new SMTP server. If the configuration in #2 and #3 above does not work for you, please try the following:


SMTP Server: pdasmtp.attwireless.net
Username: not required - do not use
Password: not required - do not use

NOTE: This server is only usable for devices on the ATTWS network.



� - do not append "@mobile.att.net"







Cingular
CARRIER SMTP


To configure SnapperMail to send email using Cingular's server, go to your Server Account settings (Edit Accounts | Server). Enter the following for the Outgoing Mail Server:




SMTP Server: photo.mycingular.com
Username: cing
Password: msg




Please note that these settings have not been verified.






Comcast
CARRIER SMTP


To configure SnapperMail to send email using the Comcast SMTP server, go to your Server Account settings (Edit Accounts | Server). Enter the POP3 setting as per your ISP's instructions and enter the following for the Outgoing Mail Server:




SMTP Server: smtp.comcast.net
Username: [your Comcast user ID] (only the part before the "@" character, not your whole Email address)
Password: [your Comcast password]









PacBell
CARRIER SMTP


To configure SnapperMail to send email using the PacBell SMTP server, go to your Server Account settings (Edit Accounts | Server). Enter the following for the Outgoing Mail Server:




SMTP Server: smtpauth.sbcglobal.net
Username: [your complete PacBell Email address]
Password: [your PacBell Email password]









SprintPCS
CARRIER SMTP


You need to set an EMAIL password for your Sprint account:

Go to Sprint's web site at
www.sprintpcs.com.

Log onto your "My PCS" using your SprintPCS phone and password. Unless you have changed it, your password is the last four digits of your social security number.

Click on "My Personal Information" located along the left side of the screen.

Under "Passwords", click the "Modify" link to the right of "PCS Vision User Name". This will display your SprintPCS email address, and give you the option to change it if you wish. Write this address down for future reference, as you will need this information to setup SnapperMail on your handheld device. If you have made changes, click "Submit" to get back to the "My Personal Information" screen. If no changes were made, click "Cancel" to get back to the "My Personal Information" screen.

Click on the "Modify" link to the right of "PCS Vision Password", just under "PCS Vision User Name".

Follow the on-screen prompts to enter a new password. Note that you will need to have your phone on and in a coverage area for the password to be reset on your phone. Write down your new password for future reference, as you will need this information to setup SnapperMail on your handheld device.





In your SnapperMail Account settings under Server (Edit Accounts | Server), enter the following:


SMTP Server: smtp.sprintpcs.com
Username: [your Sprint username�]
Password: [your EMAIL password you set in step 1 above]



Sprint will refuse authentication unless your email address is the same as your SprintPCS Vision email address:

In your SnapperMail Account settings under Identity (Edit Account | Identity), enter your SprintPCS email address, i.e.
username@sprintpcs.com

If you want replies to go your normal email address, enter it in the "Reply To" area (Edit Account | Identity | Reply To).




� - Enter the portion of your SprintPCS Vision email address before the "@" here. So, if your address is
myname@sprintpcs.com, your username would be myname. Some users have reported that entering only the username part does not work. If it does not work for you, please try entering your entire SprintPCS Vision email address.

Alternate information: Sprint complicates things by having three passwords - the account management password, the Vision password, and the e-mail password. This may help you: On the Sprint PCS web site, there is a 'Preferences' link by the compose msg function. Under the preferences, you can set up an e-mail password. THIS is the password that is assigned to the SMTP and POP servers in SnapperMail.







T-Mobile (USA)
CARRIER SMTP


To configure SnapperMail to send email using T-Mobile's SMTP server account, go to your Server Account settings (Edit Accounts | Server). Enter the POP3 setting as per your ISP's instructions and enter the following for the Outgoing Mail Server:




SMTP Server: myemail.t-mobile.com
Username: [leave blank, "optional"]
Password: [leave blank, "optional"]




If the information above does not work for you, it may be caused by recent changes to T-Mobile's services (reported by some users). It appears they may be requiring you to register with their mail server via their web site. This is not an issue, but it also has to mirror the server that you POP to in order to get mail. The process, is roughly to register with T-mobile, which includes entering your POP (incoming mail) server and password. Once this is done, you can then use their SMTP server, because you get an ID and password to enter in for the
myemail.t-mobile.com server. Rather than leaving the username and password fields in SnapperMail blank as it says above, the ID and password received from the registration process should be used. When a person configures their Treo in this manner, he/she needs to turn off the Alerts option on the T-mobile web site. If that is not done, text messages which are the same as the email notes are also sent to the device.







Verizon
CARRIER SMTP


To configure SnapperMail to send email using Verizon's SMTP server, go to your Server Account settings (Edit Accounts | Server). Enter the POP3 setting as per your ISP's instructions and enter the following for the Outgoing Mail Server:




SMTP Server: smtp.vzwmail.net
Username: [your 10-digit cellphone number followed by @vzwmail.net]
Password: [your password that you set up on the vtext.com webpage]


Verizon sometimes assigns you a temporary password in certain circumstances. Some people have reported that they can suddenly, without changing anything, no longer send Email messages using Verizon's SMTP server. A possible cause for this is that the temporary password has expired. You should go to the
www.vtext.com web site to attempt resetting the password. If that fails, then you will need to contact Verizon support directly.

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